For information or to schedule an appointment with a Center for Adult Healthcare Physician, please call (630) 893-0347

*This website is for informational purpose only and not intended as medical advice or a substitute for a consultation with a professional healthcare provider.*

Frequently Asked Questions

 

1. What is an Internal Medicine doctor?

Doctors of Internal Medicine focus on general adult medicine. They care for patients from the teen years through old age. Internists have special training that focuses on the prevention and treatment of adult diseases. For more information visit www.acponline.org/patients_families/about_internal_medicine

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2. What is a Primary Care Physician and why do I need one?

A primary care physician (PCP) is the first point of contact for a patient with a medical or health concern. He or she will educate, advise and guide you with all of your health care needs. Your PCP can be a doctor of Internal Medicine or a nurse practitioner who focuses on primary care. Having a PCP is important because he or she can determine when you need to see a specialist, help you find the right specialist and coordinate all of your care. Some health care insurers require a referral from your PCP before you can see a specialist, which can take up to 48 hours for approval.

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3. How do I make an appointment?

If you are a first time or a returning patient, please call us at (630) 893-0347.

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4. Where are you located?

Center for Adult Healthcare, S.C.
303 East Army Trail Road, Suite 301
Bloomingdale, IL 60108

Click
here for map directions.

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5. What are your hours of operation?
    • Monday
    • 8:30 AM – 5:00 PM
    • Tuesday
    • 11:00 AM – 7:00 PM
    • Wednesday
    • 8:30 AM - 3:30 PM
    • Thursday
    • 8:30 AM – 5:00 PM
    • Friday
    • 8:30 AM – 4:00 PM
    • Saturday
    • 9:00 AM – 11:00 AM (alternate)
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    A physician is on-call at all times. To make an appointment or to speak with the doctor on-call, call us at (630) 893-0347.

    If you have a medical emergency, you should go directly to the nearest emergency room or call 911.

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    6. What if I need care when the office is closed?

    To access the on-call physician, please call (630) 893-0347 and our answering service will page the on-call physician.

    If you have a medical emergency, you should go directly to the nearest emergency room or call 911.

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    7. What should I expect at my first visit?

    Please arrive 15 minutes before your appointment so that you can register and complete paperwork. On your first visit, you will meet your physician, review your medical history and other information and have a physical exam. Please bring a list of any medications you are taking. A family member or caregiver is always welcome to come with you. Remember, however, that your physician may ask very personal questions. It is important that you answer these questions honestly and fully as the answers may have important implications for your care.

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    8. What insurance do you accept?

    We accept most major health insurance and managed-care plans. Please familiarize yourself with your insurance plan, especially regarding co-pays, referrals and emergency care. Be sure to bring your health insurance card, a picture ID and your co-payment with you to every appointment as that will be requested prior to services rendered.

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    9. What if I need urgent care?

    We help treat acute problems such as coughs, flu, sore throats, stomach ache, sprains and other common medical complaints. When you are sick, please call (630) 893-0347 as we schedule patients on the same day. If your regular doctor is not available on that day, we will schedule you with another covering physician. If you have a medical emergency, you should go directly to the nearest emergency room or call 911.

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    10. What if I need an interpreter?

    Patients who do not speak English MUST be accompanied with an interpreter who will have to sign a consent form allowing our doctors to speak with them about your health.

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    11. How can I get a prescription refill?

    For prescription refills, please call your pharmacy requesting the refill. They will electronically send our office your request . We require a minimum of 3 days to process prescription(s) renewal. For some medications, the refill process can take longer, so please plan ahead. NO PRESCRIPTIONS WILL BE REFILLED ON SATURDAYS, SUNDAYS OR HOLIDAYS. Non-controlled/non-narcotic prescriptions require a follow up appointment every 3 to 6 months. Controlled-substances/narcotic prescriptions require a follow up appointment every 30 days in lieu of State of Illinois’s Drug Enforcement Agency October 6, 2014 mandated law.

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    12. What is HIPAA?

    The Health Insurance Portability and Accountability Act of 1996 (HIPAA) or Public Law 104-191 was signed into law August 21, 1996. The Privacy Rule provides federal protections for personal information held by a covered entity, such as Center for Adult Healthcare, S.C.

    As of April 14, 2003, the Federal Office of Civil Rights implemented new rules related to the privacy and confidentiality of your health information. As part of those new rules, we are required to obtain your signature in acknowledgement of how we (hospital/provider) use and share your health information. Please refer to our
    Notice of Privacy Practices for more information.

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    13. How is my health information protected?

    Your privacy is very important to Center for Adult Healthcare, S.C. We do not allow access to your health information by those outside of Center for Adult Healthcare, S.C. unless we have the appropriate authorization from you to do so.

    We're also committed to safeguarding your personal information online for patients that set up their electronic patient chart via their email address. Refer to
    www.adult-healthcare.com/patient-portal.html

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